Receptionist, Arizona

Client Experience

Serve as the first point of contact for clients, medical providers, courts, and business partners by answering inbound calls through Genesys Cloud with professionalism, empathy, and urgency.
Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.
Route callers to the appropriate attorney, paralegal, case owner, or department using established call routing procedures.
Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
Monitor voicemail queues and ensure messages are routed or addressed within established service level expectations.
Protect the confidentiality of all client and firm information in accordance with company policies and legal requirements.

Mail & Office Operations

Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
Cook with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
Prepare overnight shipments, courier packages, and certified mail as needed.
Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.
Assist with general office administrative responsibilities, including filing, scanning, copying, inventory management, and maintaining office supplies.

Operational Excellence

Meet or exceed established service level expectations for responsiveness, quality, professionalism, and client satisfaction.
Identify opportunities to improve workflows, client experiences, and operational efficiency.
Support firm-wide initiatives, process improvements, and special projects as assigned.
Perform other client support and administrative duties as needed to support business operations.

Required

• High school diploma or equivalent required
• Prior receptionist, customer service, or administrative experience preferred
• Excellent verbal and written communication skills with professional phone etiquette
• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, and Google Workspace
• Ability to maintain confidentiality and handle sensitive information with discretion
• Client-first mindset with strong problem-solving skills and the ability to work independently across multiple departments
• Experience in a legal office or professional services environment is a plus, but not required

What We Offer

• Eligible for performance-based bonus
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identity, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.