Receptionist and Office Support Services

Job ID and other metadata omitted for brevity.

About the Role

This highly-visible role aids Firm customers, employees, and offices with phone reception and office security support. As the first point-of-contact with clients and guests, this position maintains a professional and positive attitude with a high level of clarity in communications. Core office hours range from 7:00 am to 6:00 pm, Monday through Friday. This position requires you to be in office 5 days a week with flexibility to staff both our Plano - Legacy West & Galleria offices.

Responsibilities

People Duties and Responsibilities

• Assists with training and mentoring new receptionists.
• Resolves complaints in a calm and professional manner, escalating to the applicable department or team when required.
• Provides guests and employees with general administrative assistance.
• Supports department leaders with various administration tasks.
• Provides backup to Office Services staff.
• Assists IT and People Group with employee on-boarding and off-boarding activities.

Client Responsibilities

• Operates multi-line phone system and answers/transfers calls for global offices in a timely and professional manner.
• Determines purpose of call and routes to appropriate personnel or department.
• Maintains office security and logs all guests, vendors, and contractors, and issues visitor and employee temporary badges.
• Performs remote resets on security access systems for all offices, when necessary.
• Responsible for troubleshooting and correcting any badge issues in a timely manner.
• Monitors surveillance equipment and escalates any observed suspicious activity or issues to management personnel and/or security vendor to resolve.
• Handles badge creation, replacement, deactivation, security access, and reclamation.
• Monitors RightFax Folder and routes faxes via email to the determined recipient.

Value Responsibilities

• Manages after-hour general voicemail account and forwards messages as necessary.
• Receives courier deliveries and notifies recipient or mail room for pickup.
• Conducts security alarm reviews, acknowledgement, and clearing.
• Performs regular status checks of security equipment through access control software.
• Manages employee parking records, assignments, and requests, and validates guest parking.
• Conducts quarterly parking audits to ensure accuracy.
• Runs monthly badge access reports for department leaders.
• Ensures main floor kitchens, lobbies, and reception areas are tidy and stocked, as needed.
• Provides support for special projects.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (G.E.D.) required; some college education is highly preferable.
• Minimum 1 year of experience in a receptionist or customer service professional role with high call volume; professional corporate environment is a plus.
• Experience operating a multi-line phone system in a corporate environment is a plus.
• Must be able to work in a fast-paced, professional working environment, working under pressure and maintaining composure; must be task-oriented, a self-starter, and capable of working independently.
• Demonstrated ability to maintain confidentiality and effectively handle highly sensitive information with sound judgment, tact, and discretion.
• Strong attention to detail and accuracy.
• Ability to organize and prioritize work assignments and meet deadlines.
• Demonstrated proficiency in the use of standard software applications.
• Demonstrated ability to work effectively with a diverse group of professionals.
• Excellent customer service skills with proven ability to build rapport with clients in a professional, likable, and approachable manner.
• Exceptional self-presentation, outgoing and confident with a highly polished and professional manner including dress.
• Valid driver’s license required.

Skills

• Proficient in Microsoft Office including Outlook calendaring and room management, PowerPoint, Excel, and Word.
• Ability to learn and be proficient in additional software platforms.

Benefits

• Hybrid work options.
• Award-winning culture.
• Generous Personal Time Off (PTO) benefits.
• 14 weeks of 100% paid leave for new parents (adoption included).
• Monthly gym membership reimbursement OR gym equipment reimbursement.
• Benefits eligibility effective day one.
• 401K with employer match.
• Tuition reimbursement after one year of service.
• Fertility assistance program.
• Four-week company-paid sabbatical eligibility after five years of service.

Pay

Compensation for this role will be around $20-$21 per hour.