Receptionist - Alhambra

About the Role

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly and accurately. You will report to the Center Administrator at the Groves Clinic.

Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs
• Take and distribute accurate messages
• Greet visitors and determine the nature of their visit, issue visitor passes and maintain visitor logs
• Alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
• Respond to routine inquiries from internal or external sources such as location, hours of operation, phone numbers and email address
• Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages
• Run the Tuberculosis (TB) screening program (patient facing)

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc. will be considered
• Excellent customer service skills
• Team player
• Must be able to screen for TB if selected for this role

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Pay

$38,000 - $45,800 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Schedule

40 hours per week

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

About CenterWell Senior Primary Care

CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).