Receptionist / Administrator

Role Responsibilities

• Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
• Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Aid with doctors’ and nurses’ administrative needs and respond to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.

Key Skills / Qualifications Needed

• Experience of working in a high-level customer face to face customer service environment is essential.
• A strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Excellent communication skills, both verbal and written.
• A collaborative team player who contributes positively to the environment.
• Strong organisational skills with attention to detail.
• Comfortable using IT systems and handling administrative tasks.
• A friendly, welcoming manner with a focus on creating a positive patient experience.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.