Receptionist - Administrative Support

About the role

This position will be responsible for answering incoming calls, directing calls to appropriate associates, and performing additional clerical duties.

Responsibilities

• Greet and assist visitors, clients, and employees in a friendly and professional manner.
• Answer, screen, and direct incoming calls and emails promptly and accurately.
• Manage and schedule room reservations.
• Support routine administrative processes related to branch operations, including documentation, reporting, and coordination of materials, packages, and transactions.
• Process cash and credit card payments and returns.
• Perform cash reconciliation and communicate with Finance department.
• Maintain inventory levels and issue expense purchase orders for uniforms, novelties, office and shop supplies, coffee, and store-event food; perform basic price-check research before ordering.
• Maintain reception and break areas, restock items, and handle seasonal decorating.
• Work on various projects and tasks for multiple departments as needed.
• Maintain invoicing and purchase order system for vendor payments.
• Perform related duties as assigned to deliver exceptional customer experience.

Requirements

• High School Diploma or GED.
• 2 years of administrative experience.

Qualifications

• Preferred: 3+ years of receptionist or administrative experience in a related industry.
• Strong multitasking abilities, detail-oriented, and self-motivated.
• Professional demeanor with both internal and external contacts, including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization.
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister systems.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills, with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced environment.
• Good communication skills, including verbal, written, and listening.
• Strong ability to communicate with management, coworkers, and customers/vendors.
• Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.

Other Requirements

• Employee may act independently for recurring assignments, but supervision is readily available for unfamiliar situations or problems.
• Major responsibilities do not typically require exercising independent judgment. Detailed instructions or established procedures are usually available as guidelines for most aspects of the job.
• Duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.