📋 Receptionist / Administrative Assistant

About the role

PowerWashCompany.com (Henry’s Housework Inc.) is a veteran-owned, family-operated small business based in Gaithersburg, Maryland, with over 35 years of experience and more than 75,000 satisfied clients across the DC Metro Area. We are actively hiring a friendly, organized, and dependable Receptionist / Administrative Assistant to join our growing local team. This is a full-time, in-office position where your work makes a difference every day.

Responsibilities

• Answer incoming calls and respond to client inquiries professionally and promptly
• Schedule and coordinate service appointments for field technicians
• Send follow-up emails and appointment confirmations to clients
• Manage and organize office records, invoices, and client files
• Process payments and handle basic bookkeeping tasks
• Update scheduling software and customer database (CRM)
• Assist the owner with day-to-day administrative tasks
• Respond to online reviews, messages, and client feedback
• Help coordinate marketing tasks such as email campaigns or social media posts (a plus, not required)
• Maintain a clean, organized, and welcoming office environment

Requirements

• High school diploma or equivalent
• Ability to read, write, and speak English fluently — required for client communication, scheduling, and accurate service instructions
• Strong phone and customer service skills — friendly, professional, and patient
• Basic computer skills: email, Microsoft Office or Google Workspace, scheduling software
• Organized, detail-oriented, and able to manage multiple tasks at once
• Reliable and punctual — clients and crew depend on you
• Must be able to pass a background check
• Positive attitude and team player mindset

Preferred Qualifications

• Prior experience as a receptionist, administrative assistant, or office manager
• Experience with scheduling or dispatching in a service-based industry
• Familiarity with CRM software, QuickBooks, or similar tools
• Experience handling customer complaints or service recovery situations professionally
• Veterans and military spouses are strongly encouraged to apply

Pay

$17.00 – $19.00 per hour, based on experience and performance

Benefits

• Health Insurance — 50% of premium paid by the company
• Paid Vacation — 1 week after your first year of employment
• 4 Paid Holidays per year
• Paid Training
• Performance Bonuses
• Employee Discounts on company services
• Company Events including fishing charters, outings, and special events
• Growth Opportunities — room to advance into management roles

Benefits (health insurance and paid time off) begin after 90 days of employment.

Schedule

Monday–Friday (daytime hours)