Receptionist, 35hrs - Evenings

About the role

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast-paced, patient-centered mental health care environment. This position is responsible for creating a welcoming, calm, and respectful atmosphere for patients, families, visitors, vendors, and staff while maintaining the highest standards of confidentiality, safety and professionalism.

Schedule

35 hours per week, evenings. Monday–Friday, 3:00pm–8:00pm. No weekends.

Responsibilities

• Greet patients, visitors, and staff in a courteous, respectful, and trauma-informed manner
• Answer and route incoming phone calls promptly and professionally
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress
• Acts as a resource for staff, families, and visitors
• Professional presentation in dress, appearance, and speech is required
• Maintain accurate patient logs in compliance with HIPAA and facility policies
• Maintain strict confidentiality of patient information
• Manage incoming mail and distribute appropriately to the correct individuals
• Maintain front desk supplies and keep reception area clean and organized
• Maintain food logs and send to payroll in the scheduled timeframe required
• Follow hospital safety protocols, including visitor sign-in procedures
• Monitor the waiting area and report safety concerns or unusual behavior to clinical staff
• Coordinate transportation and eligibility (PT-1, Mass Health/MART/GATRA etc) between ride service and clinical staff to ensure timely and appropriate transportation for patients monitoring schedule and proactively addressing delays, missed pickups or service issues

Qualifications

• High School Diploma required, associate's degree preferred
• Previous receptionist, front desk, or customer service experience in a Hospital Setting
• Bilingual Skills, Preferred
• Strong Communication Skills
• Ability to maintain professionalism in high-stress or emotionally Sensitive Situations
• Basic Computer Skills And Experience With Office software
• Ability to handle confidential information responsibly
• Exceptional attention to detail and organizational skills

Benefits

• Medical, Dental, and Vision
• 401(k) match
• Long term disability (LTD)
• Employer paid life and AD&D Insurance
• Generous Paid Time Off
• Flexible Spending Account
• Tuition Reimbursement

Pay

$21.00–$25.00 per hour, determined based on the candidate's relevant experience.