Receptionist (Full Time- Evenings)

About the role

This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way. The shift hours for this position are Mon-Thurs 3-11:30pm @ 32 hours FT with additional hours available.

Responsibilities

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Takes messages when the individual requested (resident or staff) is not available.
• Maintains emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
• Provides information to all visitors and sees that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Safeguards reception desk and lobby by keeping them clean and organized after each shift.
• Facilitates transportation requests to appropriate staff, coordinates and communicates the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Aids residents in signing up for programs and activities and collects payment.
• Is knowledgeable about all office equipment and demonstrates how to use it to other staff, monitors equipment, reports supply needs and issues to Lead Receptionist.
• Sells postage stamps to residents and staff, receives packages and mail, sorts mail and logs in packages, informs residents/staff of packages to pick up.
• Facilitates maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Completes monthly charge sheets in accordance to procedure.
• Supports other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Supports the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balances cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

  Requirements

  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in an emergency situation.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers including Microsoft Office Suite.
  • Interest in and desire to work with older adults.

  Qualifications

  • None specified.

  Skills

  • Excellent communication skills.
  • Organizational skills.
  • Customer service skills.
  • Computer proficiency.
  • Knowledge of office equipment.

  Benefits

  • Medical, dental and vision insurance.
  • Employer paid group term life and disability.
  • Paid Time Off (PTO) & six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Voluntary benefits: Life, AD&DTuition assistance and scholarships.
  • Employee assistance program.
  • Legal services, home/auto insurance, discount purchasing program.
  • Pet Insurance.

  Pay

  Compensation Pay Range $16.06 - $20.88 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

  Schedule

  The shift hours for this position are Mon-Thurs 3-11:30pm @ 32 hours FT with additional hours available.