Receptionist, 35hrs

35 hours, Monday - Friday 7:00AM - 2:30PM — no weekends.

About the role

The Receptionist at MiraVista Behavioral Health Center serves as a vital frontline representative and administrative support professional within a fast-paced, patient-centered mental health care environment. This position is responsible for creating a welcoming, calm, and respectful atmosphere for patients, families, visitors, vendors, and staff while maintaining the highest standards of confidentiality, safety, and professionalism.

Responsibilities

• Greet patients, visitors, and staff in a courteous, respectful, and trauma-informed manner.
• Answer and route incoming phone calls promptly and professionally.
• Maintain a calm and supportive demeanor when interacting with patients in emotional distress.
• Act as a resource for staff, families, and visitors.
• Professional presentation in dress, appearance, and speech is required.
• Maintain accurate patient logs in compliance with HIPAA and facility policies.
• Maintain strict confidentiality of patient information.
• Manage incoming mail and distribute appropriately to the correct individuals.
• Maintain front desk supplies and keep reception area clean and organized.
• Maintain food logs and send to payroll in the scheduled timeframe required.
• Follow hospital safety protocols, including visitor sign-in procedures.
• Monitor the waiting area and report safety concerns or unusual behavior to clinical staff.
• Coordinate transportation and eligibility (PT-1, Mass Health/MART/GATRA etc.) between ride service and clinical staff to ensure timely and appropriate transportation for patients, monitoring schedule and proactively addressing delays, missed pickups, or service issues.

Requirements

• High School Diploma required, associate’s degree preferred.
• Previous receptionist, front desk, or customer service experience in a hospital setting.
• Bilingual skills preferred.
• Strong communication skills.
• Ability to maintain professionalism in high-stress or emotionally sensitive situations.
• Basic computer skills and experience with office software.
• Ability to handle confidential information responsibly.
• Exceptional attention to detail and organizational skills.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) match.
• Long-term disability (LTD).
• Employer-paid life and AD&D insurance.
• Generous Paid Time Off.
• Flexible Spending Account.
• Tuition reimbursement.

Pay

$21.00–$25.00 per hour, based on relevant experience.