Receptionist - $19/hr

Location: Vienna, VA – free parking available; no Metro access.

About the role

Work alongside three doctors and clinical staff as one of two front-desk personnel in a fully on-site, contract-to-hire position. Reliability is essential.

Workload breakdown: phones (33%), computer/EMR (33%), in-person patient support (33%).

Responsibilities

• Check patients in and out, complete patient registration, schedule follow-up appointments, and manage daily front-desk workflow.
• Provide general customer service and assist patients with needs in a welcoming environment.
• Answer incoming calls, assist patients with questions, and route calls as needed.
• Document doctor notes and update patient files in the EMR system.
• Balance simultaneous demands including assisting doctors, supporting patients at the desk, and managing phone volume.

Requirements

• Customer service experience
• Medical and insurance knowledge
• Front-desk and patient-registration experience
• EMR system proficiency
• Familiarity with medical terminology
• Patient check-in/check-out procedures
• Patient account support
• Inbound call handling
• Medicaid and prior-authorization familiarity
• Strong computer proficiency
• Ability to multitask in a fast-paced clinical environment

Pay

$19.00 per hour.

Schedule

• Monday–Thursday: 10:30 AM – 7:00 PM
• Friday: 7:00 AM – 3:30 PM

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital insurance
• 401(k) retirement plan (pre-tax and Roth post-tax contributions available)
• Life insurance (voluntary life and AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)