Reception Technician (Customer Service) (Bilingual – English/Spanish)

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs), including:
  • Assessing the self-administered health history.
  • Answering basic medical questions associated with the donation process.
  • Referring donors to medical staff when appropriate.
  • Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
• Perform finger stick to obtain a sample for donor’s hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma, including:
  • Explaining the screening process and health screening tests performed.
  • Describing the appointment system, donation fees, and center policies.
  • Providing information on proper nutrition and other pertinent details.
• Ensure all donor questions are answered timely, accurately, and professionally.
• Register applicant and transfer donors based on training completion and operational needs.
• Answer telephone calls, address caller questions, or transfer calls to appropriate staff members.
• Maintain awareness of donor reactions during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Accurately record donor data in the electronic donor information management system as outlined in SOPs.
• Understand policies and procedures associated with hyper-immune programs at the center, if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions and maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at the discretion of the organization.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.