Reception & Office Administrative Coordinator

Key Responsibilities

• Greet and assist visitors, customers, vendors, contractors, and employees in a professional and friendly manner.
• Manage visitor sign-in procedures, security protocols, and visitor badges.
• Notify employees of guest arrivals and coordinate visitor access as required.
• Maintain reception and lobby areas to ensure a clean, organized, and professional appearance.
• Serve as the primary point of contact for general inquiries.

Telephone & Communications Management

• Answer, screen, and route incoming telephone calls promptly and professionally.
• Respond to general inquiries and direct requests to the appropriate department.
• Monitor and distribute incoming emails received through general company mailboxes when applicable.

Administrative & Office Coordination

• Provide administrative support to plant leadership, Human Resources, and other departments as needed.
• Maintain office records, filing systems, and data entry processes.
• Schedule conference rooms and support meeting logistics.
• Receive, sort, and distribute incoming mail and packages; coordinate outgoing shipments and courier services.
• Manage office, breakroom, and administrative supply inventories and place orders as needed.
• Cookordinate with office vendors, service providers, and support partners to ensure efficient day-to-day operations.
• Support company meetings, employee events, and special projects.
• Aid in basic onboarding activities, including visitor processing for new hires.

Education & Experience

• High School Diploma or GED required.
• Associate Degree in Business Administration or related field preferred.
• Minimum of 5 years of receptionist, front desk, customer service, or administrative support experience.
• Experience in a manufacturing, industrial, and corporate office environment preferred.

Skills

• Demonstrates a high level of rigor, accuracy, and attention to detail in all work activities.
• Customer-service oriented.
• Professional and welcoming demeanor.
• Strong communicator.
• Organized and dependable.
• Comfortable interacting with all levels of the organization.
• Effective in a manufacturing and office environment simultaneously.

Success Factors

• Provides a welcoming and professional experience for all visitors and callers.
• Maintains efficient front desk and communication operations.
• Ensures accurate visitor management and adherence to facility security procedures.
• Demonstrates strong organization, dependability, and responsiveness.
• Supports smooth day-to-day operations across both the manufacturing facility and corporate office.
• Buils positive relationships with employees, customers, vendors, and visitors.