Reception/Administrative Services Coordinator

About the role

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

Essential Duties And Responsibilities

• Answer incoming calls and greet visitors.
• Review and route incoming emails, faxes and voicemails.
• Collect mail from the post office PO Box twice a week.
• Review, scan and route incoming mail and agency documents.
• Prepare outgoing mail, UPS and FedEx packages.
• Send faxes via e-fax for Account Managers when requested.
• Maintain the postage machine which includes refilling postage.
• Maintain shared office equipment.
• Order office supplies as needed.
• Maintain kitchen area by replenishing coffees and teas in organizers, starting and unloading the dishwasher and ordering snacks and beverages.
• Absorb Account Managers and Partners with special projects.
• Directly send review questionnaire form to prospects and potential new business.
• Forward completed questionnaire form to Personal Lines Customer Service Representative (PL CSR) to begin quoting process.
• Absorb Account Managers in retrieving, printing, and presenting Auto ID Cards.
• Deposit client checks when received daily, and commission checks during deposit period.
• Obtain and send deposit reports to staff daily.
• Request Loss Runs through Loss Run Pro App.
• Retrieve carrier documents daily for commercial lines Account Managers and send the carrier documents to the respective CL Account Manager.
• Process Notice of Cancellations in Applied EPIC, email notice to customer, and copy respective account manager.
• Process Audits in Applied EPIC, email audit to customer, and copy the respective account manager.
• Remain accountable for maintaining proper and secure storage of checks and clients’ private information. Computer should be shut down when gone for a length of time. Checks should not be visible throughout the day and securely locked before leaving for the day.

Requirements

• High School diploma or equivalent, plus one (1) or more years of secretarial, clerical, or administrative work experience in a professional office setting is required.
• Proficiency using Microsoft Outlook, Word, and Excel.
• Ability to prioritize time sensitive assignments in a fast paced work environment.
• Excellent verbal and written communication skills.
• Punctuality with ability to consistently work in-office during regular business hours, Monday through Friday.
• Highly organized multi-tasker with critical attention to details.
• Willingness to take direction and adapt to dynamic processes and protocols with a cooperative attitude.
• Self-motivated and resourceful problem-solver who is able to work independently and as part of a team.

Department

Office Administration & Clerical

Required Experience

1-2 years of relevant experience

Required Travel

No Travel

Required Education

High school or equivalent

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.