Reception - Medical Clinic

About the role

We are seeking a friendly, professional, and organized Receptionist to join our medical clinic team. This role serves as the first point of contact for patients and visitors and plays an important part in creating a welcoming and efficient patient experience.

Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Verify patient demographic and insurance information.
• Collect copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Communicate effectively with providers, clinical staff, and patients.
• Aid with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.

Qualifications

• A positive and team-oriented attitude.
• A strong attention to detail and accuracy.
• The ability to work independently and collaboratively.
• Excellent customer service and interpersonal skills.
• The ability to remain calm and professional in busy situations.

Requirements

• A high school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with electronic medical records (EMR/EHR) systems preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office and standard office equipment.
• The ability to maintain professionalism and confidentiality at all times.

Pay

Compensation based on education, skills, and experience.

Schedule

Primarily sedentary work with occasional standing, walking, and lifting up to 20 pounds.