Reception

Responsibilities

• Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs), including but not limited to:
  • Assessing the self-administered health history.
  • Answering basic medical questions associated with the donation process.
  • Referring donors to medical staff when appropriate.
  • Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
  • Performing finger stick to obtain donor’s hematocrit and total protein levels.
• Upon completion of appropriate training, may educate new donors on the use of therapeutic products made from donated plasma, including:
  • Explaining the screening process.
  • Explaining health screening tests performed.
  • Explaining the appointment system, donation fees, center policies, and proper nutrition.
  • Providing any other information pertinent to the donor.
• Ensure all donor questions are answered timely, accurately, and professionally.
• May register applicants and transfer donors based upon completion of appropriate training and operational needs of the center.
• May answer the telephone and address caller questions or transfer calls to appropriate staff members.
• Maintain alertness and awareness to any reactions a donor may have during or after the pheresis process and notify appropriate staff.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures; promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required at the discretion of the organization to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or equivalent combination of education and experience.
• Must be able to perform basic math calculations.
• Different qualifications or responsibilities may apply based on local legal and/or educational requirements; refer to local job documentation where applicable.