Reception

About the role

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process, which includes assessing the self-administered health history, answering basic medical questions, referring donors to medical staff when necessary, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. May also educate new donors on the use of therapeutic products made from donated plasma.

Responsibilities

• Conducts finger stick to obtain donor’s hematocrit and total protein levels.
• Answers donor questions accurately and professionally.
• Registers applicants and transfer donors based on appropriate training and operational needs.
• Answers the telephone and transfers calls to appropriate staff members.
• Maintains alertness and awareness during the pheresis process to notify staff of any reactions.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system.
• Understands and follows policies and procedures associated with hyper immune programs.
• Maintains a clean and efficient work environment and ensures sufficient operating supplies and forms are available.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Must be able to perform basic math calculations.
• Other qualifications or responsibilities may apply based on local legal and/or educational requirements.

Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. Learn more at https://www.cslplasma.com/ and https://www.csl.com/.

Equal Opportunity Employer

CLS is an Equal Opportunity Employer. For more information, visit https://www.csl.com/accessibility-statement.