Reception Appointment Clerk

Qualifications

High School Graduate or equivalent
History of good attendance and positive work attitude
Detail-oriented and thorough
Ability to communicate effectively with patients of diverse ethnicity
Pleasant telephone manner; good memory and patience
Ability to be courteous, efficient, effective, and patient under hectic circumstances
Bi-lingual in Spanish/Khmer and English preferred
Experience
Previous receptionist and/or secretarial assistant experience in a medical practice setting preferred.

Responsibilities

• Greet and process patients, with an emphasis on positive customer service
• Answer phones, take accurate complete messages, and deliver promptly
• Aid patients with insurance problems/questions with the assistance of enrollment staff
• Schedule appointments via EMR
• Verify and update demographic and insurance data in the computer
• Continually monitor appointment schedule, acknowledge appointments, and change appointment status as needed