Receiving Inspection Supervisor

About the role

The Receiving Inspection Supervisor provides direct support to Incoming Inspection staff, serving as the primary link between internal and external customers through effective communication and coordination. This position maintains repair induction workflow at peak proficiency to the repair shop, ensures timely resolution of customer discrepancies, and ensures timely closure of all outside repairs. The individual must handle multiple issues and priorities while facilitating resolution to recurring internal and customer service issues and working toward continual process improvement.

Responsibilities

• Work independently and as member of the customer service (CS)/Liebherr Aerospace (LSL) team
• Provide leadership and supervision to the customer service incoming inspectors team to ensure quality and quantity of work
• Provide effective hands-on leadership for all internal and external customers by executing with excellent communications and coordination efforts while maintaining a high in-depth knowledge of product, customer support programs and internal processes
• Oversee customer service activities of the repairs induction process in accordance with customer service standards and performance metrics and operating within the guidelines of the Repair Station Manual
• Review and approve employee time off requests and bi-weekly payroll
• Work to resolve daily problems and issues that may impact customers and LSL
• Foster a cooperative interface between CS and multi-levels of personnel within Liebherr in support of company objectives and interests
• Participate in the development of departmental policies, procedures, processes, objectives, solutions
• Interact and consult with the quality manager/supervisor on regulatory matters
• Perform the essential repair induction functions of the receiving inspectors as required

Supervisory Duties

• Directly supervise shop employees in the department
• Responsible for the overall direction, coordination and evaluation of assigned team
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Participate in employee evaluations
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications

Associate's degree and 2–4 years of experience in related field, with 1–3 years of leadership experience; or equivalent combination of education and experience. Previous experience in a warehouse or repair facility preferred.

Skills

• Ability to maintain high degree of motivation in a complex fast-paced team environment
• Ability to multi-task, maintain organization and analyze/solve problems
• Ability to lead and direct the work of others
• Ability to do schedules and manage multiple tasks and priorities (time management) and utilize critical thinking in the daily performance of duties to make decisions and accomplish an effective workflow
• Ability to identify and address employee performance including progressive discipline, training, and employee development
• Ability to complete employee performance reviews, implement performance improvement when necessary, and participate in new employee interviewing and selection process
• Ability to function productively with excellent communication skills (oral and written)
• Ability to successfully operate with ambiguous guidelines and recognize priorities
• Ability to provide strong leadership skills in building, maintaining, and motivating a team

Benefits

• Major medical, dental and vision insurance
• 401K plan with company match
• Paid vacation and personal days

Pay

$33.00/hr.