Receiver

About the Company

Family Farm and Home is a family-owned and operated company based in Michigan. Since opening our first stores in April 2002, we have grown to operate 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Our outstanding team members are dedicated to providing incredible product values and exceptional customer service, driving rapid growth and fostering a loyal customer base.

About the Role

The Receiver at Family Farm and Home is accountable for the verification and processing of incoming and outgoing freight. This role ensures inventory accuracy, assists the store manager in maintaining low shrink, and guarantees merchandise is properly and safely loaded and unloaded from trucks.

Responsibilities

• Promote Family Farm and Home’s mission statement and family values.
• Receive and sort shipments using proper receiving procedures.
• Operate a forklift and/or pallet jack safely and efficiently with proper licensing.
• Separate Special Orders from delivery and process according to store policy.
• Tag all required items with security tags (if applicable).
• Establish and maintain strict organization standards in the backroom.
• Ensure all inbound merchandise is checked in per store procedures.
• Maintain organized and accurate files for all paperwork related to the backroom.
• Oversee proper procedures for all inter-store transfers.
• Process all damage claims according to store policy and maintain related paperwork.
• Follow up on all damage claims and returns in a timely manner.
• Assist with stocking freight.
• Answer customer service phone calls.
• Maintain all backroom tools and supplies as necessary.
• Ensure proper rotation of perishable products, such as feeds and pet food.
• Maintain cleanliness of the backroom and outside of the store.
• Maintain compliance with company policies and achieve standards to meet audits.
• Contribute to a positive working environment for all team members.
• Perform all other duties as assigned by store management or company officials.

Requirements

• Good oral and written communication skills to interact effectively with customers, vendors, and associates in person and on the telephone.
• Customer service and team-oriented mindset.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Ability to distinguish between similar products, accurately count inventory, and input data into the store’s inventory control system.
• Basic knowledge of computer systems.
• Physical ability to stand for extended periods, climb ladders, reach, bend, twist, kneel, lift up to 50 lbs, handle large or odd-shaped items, and stock items in overhead areas.

Mission

At Family Farm and Home, our mission is to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.