Reassignment Agent

What To Expect

The Reassignment team, part of the Property & Title department, drives seamless solar contract transfers during residential home sales. As a Reassignment Agent, you'll serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents — guiding all parties through the transfer process from start to finish. You'll field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.

What You'll Do

• Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels
• Deliver a best-in-class customer experience that drives satisfaction and builds trust with all stakeholders
• Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track
• Translate complex contract terms and solar fundamentals into clear, accessible language for customers
• Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk
• Consistently meet or exceed daily and monthly performance benchmarks

What You'll Bring

• 1+ years of experience in a customer-facing or client-services role
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills with a sharp eye for detail
• Proven ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment
• A collaborative mindset with strong problem-solving and negotiation skills and the ability to build rapport with customers and cross-functional partners

Benefits

• Competitive pay
• Medical plans (plan options with $0 payroll deduction)
• Fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans (both with a $0 paycheck contribution)
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid (Basic Life, AD&D, Short-term and long-term disability insurance)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program