Real Time Ops Application Support Analyst- 10928

Job Summary

The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems.

Responsibilities

• Provide 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.
• Assist in coordinating the configuration and support of data archives (PI, OSI Chronus) and support SCADA/EMS platform software upgrades.
• Perform operational technology platform analysis and demonstrate a basic understanding necessary to support the reliability of SCADA and DMS/EMS systems.
• Investigate, troubleshoot, and resolve application-related issues with guidance from senior members, while coordinating vendor support for EMS and SCADA applications.
• Participate in the configuration of network monitoring tools and develop repeatable scripts (PowerShell, Batch, Python) for deploying configuration changes and patches across servers.
• Analyze logs and application/system monitors to identify potential issues proactively and develop strategic plans to mitigate them.
• Monitor logs during performance events and collaborate with architects to troubleshoot and create restoration plans.
• Conduct routine backups and periodic restoration tests to ensure backup validity and maintain documented emergency restoration procedures.
• Ensure the reliable operation of OT applications, including communications, networking, databases, alarming, logging, and human interfaces.
• Work with team and business process owners to schedule and administer patches, updates, and server configurations to minimize system downtime.
• Provide after-hours support as needed in an on-call rotation to maintain reliable operations of DMS/EMS and SCADA systems.

Qualifications

• Education & Experience Requirements:
  • Bachelor's degree in a related field OR
  • Associate's degree in a related field with 2 years of relevant experience OR
  • High school diploma/GED with 4 years of relevant experience
• Related Fields For Education And Experience:
  • IT/OT System Administration
  • OT Application Support
  • Cyber Security
  • ADMS/DMA/EMS/OMS/SCADA
• Additional Requirements:
  • Overtime, on-call assignments, and occasional travel may be required.

Equal Opportunity Employer

We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay and Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including:

• medical, prescription, dental, vision, AD&D, and life insurance offerings
• short-term disability
• a 401K plan (all benefits are based on eligibility)

This posting is open for thirty (30) days.