Real-Time Operations Controller

About the role

The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am). Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.

Responsibilities

• Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting
• Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy
• Support system testing after upgrades and during maintenance activities
• Monitor system performance to be able to respond to event notifications and determine courses of action
• Coordinating with other crew members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
• Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing
• Perform remote diagnostic monitoring of systems
• Monitor and perform actions related to mission processing
• Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
• Support payload operations in coordination with other team members

Qualifications

• Requires a Bachelor’s degree and at least 3 years of directly related experience, or equivalent combination of education and experience
• A TS/SCI with minimum Polygraph is required to begin employment
• Must be able/willing to work 12-hour shifts (5 am to 5 pm, or 5 pm to 5 am)
• Understanding of Radio Frequency spectrums and how they can be utilized, acquired, and corrected
• Understanding of operating complex satellite infrastructure and satellite communication systems
• Networking experience
• Self-motivated with the ability and desire to learn complex systems with little direction
• Serve as a mentor to peers
• Routine interaction with multiple customers
• Solid written and verbal communications skills
• Ability to multi-task
• Strong analytical and troubleshooting skills

Desired Experience

• Experience in a real-time operations environment
• SIGINT analysis
• SIGINT collection
• Real-time watch operations support
• Knowledge of both theoretical and practical aspects of satellite communications

Benefits

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. We offer competitive compensation, benefits and learning and development opportunities, including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Pay

The proposed salary range for this position is $78,700 - $165,200.

Schedule

Must be able/willing to work 12-hour shifts (5 am to 5 pm, or 5 pm to 5 am) and up to 25% continental US travel.