Operations Controller
Merlin Entertainments · Winter Haven, FL · 2 days ago
AccountingFull-time
Core Responsibilities
- Track operational activity, schedules, staffing, and performance metrics.
- Identify issues or deviations and take corrective action quickly.
- Ensure compliance with operational procedures and safety standards.
- Relay critical information between teams (operations, maintenance, leadership, vendors).
- Provide updates, alerts, and status reports.
- Escalate urgent issues and coordinate responses.
- Diagnose disruptions or inefficiencies in operations.
- Deploy resources or adjust workflows to resolve issues.
- Maintain service continuity and minimize downtime.
- Record incidents, operational changes, and performance metrics.
- Produce shift reports and dashboards.
- Analyze trends to support planning, forecasting, and process improvement.
- Recommend improvements to procedures, staffing, or technology.
- Support quality assurance and continuous improvement initiatives.
Qualifications & Experience
- A strong foundation in data entry, documentation, or administrative workflow management (Microsoft Office, especially Outlook and Excel).
- Exceptional attention to detail and reliability.
- Availability to work a Friday through Tuesday schedule.
Key Skills
- Strong situational awareness and decision-making.
- Clear, fast, professional communication.
- Ability to multitask under pressure.
- Analytical thinking and problem-solving.
- Familiarity with operational tools, dashboards, or control-center systems.
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!