Real Estate Lending Document & Research Liaison

About the role

System One IT has a 6-month+ contract opening for a Real Estate Lending Document and Research Liaison to support a respected financial services customer. Work will be hybrid, 3 days a week on-site. Candidates may work from Pensacola, FL, Vienna, VA, or Winchester, VA, depending on their location. The Real Estate Lending Document and Research Liaison will research, document, and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution.

Responsibilities

• Communicate with the Office of General Counsel for legal-related matters involving specific business units and/or policies
• Investigate and respond to CFPB and BBB complaints
• Research and analyze claims/related actions; resolve issues
• Identify and address compliance issues; update guidelines and procedures to minimize risk
• Research potential legal issues using existing system of record
• Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations
• Summarize depositions and other related legal proceedings; conduct investigations and statistical/documentary research
• Prepare written legal summaries, analyses, and legal documents
• Serve as contact point for escalated legal situations
• Inform attorneys of applicable and specific legal matters and the impact on the organization
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
• Prepare ad hoc and required industry and regulatory reports including responses to audit inquiries in compliance with internal and external regulations
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
• Review and research high-profile member complaints as well as sensitive and confidential personnel issues and responses
• Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed
• Perform other related duties as assigned or appropriate

Qualifications

• Effective skill in comprehending, analyzing, applying, and communicating complex written legal documents
• Basic understanding of state and federal court systems and the legal process
• Basic skill in researching and summarizing state and federal statutes
• Working knowledge of operational and regulatory risk controls, concepts, and practices
• Working knowledge of NCUA rules, regulations, and federal laws
• Working knowledge of legal documents such as trusts, powers of attorney, complaints, and miscellaneous court orders
• Advanced organizational, planning, and time management skills
• Advanced research, analytical, and problem-solving skills
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Working knowledge of document control and document security measures
• Advanced verbal and written communication skills
• Experience in working with all levels of staff, management, stakeholders, and vendors
• Advanced skill in establishing and expanding relationships with key members/customers
• Advanced skill in building effective relationships through rapport, trust, diplomacy, and tact
• Effective word processing and spreadsheet software skills
• Working knowledge of related department systems, principles, policies, and financial practices

Desired qualifications

• Thorough understanding of the financial services environment
• Familiarity with the organization's functions, policies, procedures, products, and services