Real Estate Collateral Servicing Manager

Position Overview

The Real Estate Collateral Servicing Manager is responsible for safeguarding the Credit Union's security interest by ensuring the maintenance, compliance, and processing of all real estate collateral documentation. The manager provides direct oversight and routine auditing for daily workflows that protect real estate collateral integrity, including mortgage deed of trust satisfactions, partial deed release processes, internal and external subordination document analysis, collateral jacket creation, and successor in interest validation.

Essential Responsibilities

• (30%) Core Collateral Servicing & Compliance Management: Manage and oversee critical mortgage collateral processes, including deed of trust satisfactions, internal and external subordinations for second mortgages, collateral jacket creation/maintenance, and successor in interest validation and compliance. Ensure strict compliance, security, and maintenance of the collateral vault and all associated real estate collateral documentation through routine audits. Prepare and review complex partial deed release requests with the VP of Mortgage Collateral and Loan Servicing Support, ensuring executed documents are processed efficiently and timely.
• (25%) Team Leadership, Training, & Performance Management: Maintain a cohesive, highly trained, and motivated staff to meet daily departmental demands while promoting member satisfaction and retention. Complete formal employee evaluations, provide routine performance feedback, manage career path progression, recommend promotions, and track time and attendance. Oversee department training, monitor ongoing training needs, and assist with developing specialized training tools. Delegate management tasks to Specialists and maintain strict oversight of their execution.
• (20%) Process Optimization, Projects, & Strategy: Continuously evaluate department efficiencies, research opportunities for process improvement or automation, and actively support changes geared toward growth. Participate alongside senior management in project preparation, documentation, implementation, tracking, and maintenance to achieve operational solutions. Maintain, update, and ensure the ongoing accuracy of department manuals and standard operating procedures.
• (15%) Member, Operational, Departmental Collaboration and Support: Assist members, branches, internal operating departments, vendors, and third parties (such as attorneys and title companies) with complex questions regarding real estate collateral documentation and processes. Collaborate with Post Closing Services, Escrow, and Loan Account Servicing to perform collateral maintenance. Provide advanced-level knowledge and mortgage loan collateral support to support other operational areas and branches.
• (10%) Vendor and Third-Party Oversight: Monitor third-party vendor performance and service level agreements (SLAs) to ensure performance aligns with the Credit Union's standards and philosophy.

Required Education & Experience

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field.
• Additional 5 years of relevant experience can be considered in lieu of degree.
• 5 years of experience in Mortgage or Loan Servicing, Collateral Management, GSE guidelines, and Project Management.
• Expert knowledge of loan servicing procedures.
• Strong analytical skills with the ability to perform root-cause analysis and implement corrective action plans.
• Able to lead change management, communication and training activities related to major organizational changes to ensure that impacted business units are prepared and can adopt the changes as they relate to new ways of working, technology adoptions, and process changes.

Preferred Education & Experience

• Bachelor’s degree in Business, Finance, Real Estate, Accounting or related field.
• Additional 7 years of relevant experience can be considered in lieu of degree.
• 7 years Mortgage/Loan Servicing Experience.
• Black Knight/ICE experience.
• Minimum 1-year previous leadership experience.
• Knowledge of GIS principles and concepts and the ability to read and interpret GIS model data and geospatial maps utilizing linear and/or coordinate referencing systems.
• Experience with, and knowledge of, lien recording requirements in states within the Credit Union’s lending footprint.
• Knowledge of collateral documentation and storage requirements for all pledge pools including the Federal Home Loan Bank of Atlanta (FHLBA) and Federal Reserve Bank in Richmond (FRB).
• Knowledge of Credit Union origination/underwriting procedures.