Real Estate Account Manager

About the role

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

Responsibilities

• Build new and nurture existing relationships with Pilot’s commercial real estate (CRE) partners to keep Pilot top of mind.
• Host regular check-ins, on-site meetings, and events to strengthen relationships and stay informed about partner needs and potential opportunities.
• Schedule and manage logistics for partner meetings, property visits, and events.
• Position Pilot as a strategic partner and trusted resource for building operators, highlighting Pilot’s compelling differentiation within a competitive ISP landscape.
• Share updates, insights, and best practices about Pilots’ services and the benefits they provide to tenants with partners.
• Address partner inquiries promptly, ensuring a seamless customer experience.
• Gather feedback from partners to identify areas for improvement and opportunities for additional collaboration.
• Align partnership goals and priorities with internal teams.
• Create and manage materials for partner meetings and events.
• Document insights about the competitive landscape, tenant profiles, and demographics within our building portfolio, to inform strategic initiatives.
• Maintain meticulous and up-to-date records of partner interactions, building details, and other relevant information in Pilot’s CRM.
• Track and report on the health and growth of partner relationships including engagement levels and opportunities for improvement.
• Prepare regular reports on relationship-building activities and key performance metrics.
• Evaluate existing processes, systems, and workflows to optimize for efficiency and streamline relationship management.
• Seek opportunities to enhance the partner experience through innovative solutions.

Requirements

• 3-5 years of professional experience in relationship management, account management, or a related field, with a preference for commercial real estate.
• Willingness to work in the field up to 5 days a week as required and comfortable working outside traditional business hours (regular event attendance will be required; events may begin before 8 AM and after 6 PM).
• Proficiency in Salesforce, GSuite, and other standard sales and relationship management tools to effectively track engagement and streamline workflows.
• Excellent communication and interpersonal skills.
• Ability to work independently and thrive in an environment with minimal direction.

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

Pay

Base salary of $120,000 - $150,000

Schedule

Not specified