Ready Mix Concrete Technical Services Representative

About the role

Delta Industries, Inc. is a trusted regional construction materials supplier. Established in 1945, Delta Industries aims to provide a solid foundation for economic prosperity and quality of life through construction materials solutions. We are looking to grow our Technical Services team in the Meridian, MS area. The Technical Services Representative is responsible for ensuring that ready-mix concrete products consistently meet customer specifications, industry standards, and regulatory requirements. This role conducts field and laboratory testing, monitors production processes, and works closely with operations, dispatch, and sales teams to maintain product quality and support continuous improvement.

Responsibilities

• Perform routine sampling and testing of raw materials, fresh concrete, and hardened concrete to ensure compliance with ASTM, ACI, DOT, and company standards.
• Calibrate and maintain laboratory and field testing equipment.
• Document, analyze, and report test results to operations and management.
• Monitor batching operations to confirm adherence to mix designs and specifications.
• Identify and resolve product quality issues in collaboration with plant managers, drivers, and dispatch.
• Maintain accurate mix design records and assist in adjustments as required by project specifications.
• Ensure all quality procedures comply with federal, state, and local regulations, including DOT requirements.
• Maintain detailed testing records, certificates, and quality documentation for customer submittals and audits.
• Participate in external and internal audits of quality systems.
• Provide on-site technical support to customers, project managers, and contractors regarding concrete performance, placement, and curing.
• Investigate customer complaints related to product performance and prepare corrective action reports.
• Assist in training plant and field personnel on quality practices and testing standards.
• Recommend process improvements to reduce variability and enhance