REACH Program Supervisor (ACTH)

About the Role

The Program Supervisor ensures the delivery of high-quality crisis stabilization services, maintains accurate and timely documentation, and monitors compliance with all applicable regulations, licensing requirements, and organizational standards. This position provides leadership to staff, promotes a safe and therapeutic environment, and partners with both internal teams and external stakeholders to support continuity of care and positive outcomes for individuals served. The role is part of a rotating residential on-call schedule and serves as a leadership resource during after-hours operations and crisis admissions.

Responsibilities

• Implementation of Center-Based Services and other supports for individuals with intellectual/developmental disabilities and co-occurring mental illness or behavioral health needs.
• Reviews staff service documentation for clinical appropriateness and accuracy.
• Coordinates claims submittal and revenue collection from primary payor sources (e.g., third-party payments).
• Conducts retrospective service reviews to ensure compliance with local, state, and federal requirements.
• Ensures Regional Center-Based services maintain appropriate state DBHDS licensing approval.
• Ensures compliance with state and local Human Rights regulations, including appropriate reporting timelines.
• Provides clinical and administrative supervision of Direct Support Professionals (DSPs) and Nursing staff.
• Coordinates with REACH Clinical Teams on admissions into the homes.
• Plans and implements structured day programming for all participants.
• Coordinates transition planning for individuals utilizing Center-Based services.
• Maintains contact with families and/or providers upon admission to Center-Based services.
• Collaborates with REACH Clinical teams to identify ongoing support, training, and treatment needs for families and providers.
• Maintains linkages and relationships with community partners.
• Attends required meetings with REACH Coordinators, REACH Director, and other REACH staff.
• Identifies, coordinates, and monitors necessary training for DSP staff.
• Ensures the collection of required data and documentation on consumer access and utilization of Center-Based services.
• Works with the team to compose guest discharge summaries.
• Facilitates on-site and video consultation with REACH Medical and Clinical Directors for guests in care.
• Rotating responsibility for after-hours and weekend on-call support for DSP staff.
• Other duties as assigned or required.

Requirements

• Qualified Mental Health Professional (QMHP) and/or Qualified Developmental Disabilities Professional (QDDP).
• Minimum of a bachelor’s degree in human services or related field from an accredited college/university and at least one year of relevant experience.
• Master’s Degree in Counseling, Social Work, Psychology, or a closely related field from an accredited college/university preferred.
• Registration with the Board of Counseling as a QMHP A and/or C required.
• Current, unrestricted Virginia license as an LPC, LCSW, or LMFT or closely related field preferred.
• Minimum two years’ experience in intellectual/developmental disabilities, including programming for individuals with significant behavioral needs.
• Two or more years’ supervisory experience in a mental health/developmental disabilities setting; residential setting preferred.
• Knowledge of the MH and I/DD systems of care; specific to Virginia preferred.
• Proficiency in computer word processing and data programs, including Microsoft Office Suite and web-based data entry.
• Satisfactory background check and screening.
• Satisfactory Tuberculosis (TB) Screening.

Skills

• Ability to develop written communication and review work for accuracy.
• Effective communication with internal and external clients.
• Ability to remain in a stationary position for extended periods.
• Use of standard office equipment, including laptop, fax, smartphone, scanner, printer, copier, and tablet.
• Personal transportation may be required.

Benefits

• Competitive salary: $70,000+ for this full-time, exempt position.
• Generous paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision benefits.
• Company-paid Life and Disability Insurance.
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Supervision for licensure.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia. Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply.