REACH Mobile Crisis Coordinator

Easterseals PORT Health is seeking a compassionate and dedicated full-time Mobile Crisis Coordinator to join our Community Regional Crisis Response (CR2) team in Virginia. You must live in Lynchburg, Bedford, or Appomattox areas and be license-eligible.

About the Role

The Mobile Crisis Coordinator functions primarily to provide clinical and coordination services for the REACH Mobile Crisis Team. Primary duties include on-site and telephonic/telehealth crisis intervention, including a shared rotation of a 24/7/365 crisis line, and crisis stabilization for individuals in their home or other community settings.

Responsibilities

• Provides rapid response to individuals experiencing a behavioral health crisis.
• Meets individuals in an environment where they are comfortable to facilitate service engagement, stabilization, and resolution of the crisis.
• Provides appropriate care, support, and supervision to maintain safety for the individual and others, including crisis intervention, community stabilization, care coordination, and treatment planning.
• Refers and links to all medically necessary behavioral health services and supports.
• Coordinates with behavioral health providers throughout the delivery of services.
• Maintains linkages and relationships with community partners.
• Ensures completion of all required documentation for Mobile Crisis services, including assessment, treatment planning, and Crisis Education and Prevention Plans (CEPP).
• Participates in required meetings with REACH Team Members and other applicable parties.
• Coordinates admissions/discharges and requests for appropriate individuals to/from REACH Crisis Therapeutic Home and Mobile Crisis supports.
• Monitors individuals for mental health or behavioral symptoms and provides crisis prevention, intervention, and de-escalation supports.
• Plans, structures, and prompts social and leisure time activities, including those that build skills for behavior management, stress management, communication, adaptive living, and daily living.
• Collects and enters required data and produces documentation on administrative and service delivery within established timeframes.
• Complies with all ESPH policies and procedures, HIPAA guidelines, DBHDS rules, Medicaid/Medicare federal guidelines.
• Attends all staff and program meetings as requested.
• Maintains regular attendance and punctuality, manages use of PTO time, and follows all policies regarding time off.
• Demonstrates Easterseals PORT Health valued behaviors of Accountability, Commitment, and Caring.
• Completes required training within prescribed timeframes.

Requirements

• Qualified Mental Health Professional (QMHP) and/or Qualified Developmental Disabilities Professional (QDDP) – Minimum of a bachelor’s degree in human services or related field from a USDOE or CHEA accredited institution and at least one year of full-time relevant experience.
• Graduation from an accredited college/university with a Master’s Degree in Counseling, Social Work, Psychology, or closely related field preferred.
• Current, unrestricted Virginia license as an LPC, LCSW, or LMFT or closely related preferred.
• Must be registered (or eligible to register) as a QMHP-T with the Virginia Board of Counseling or hold a valid Licensed Mental Health Professional-Resident or Supervisee license.
• Those not currently registered must be eligible to apply and must submit their QMHP-T application upon hire, with registration obtained within 30 days unless they are a Licensed Mental Health Professional.
• Experience in intellectual/developmental disabilities, including programming for individuals with significant behavioral needs preferred.
• Knowledge of the MH and I/DD systems of care.
• Ability to utilize computer word processing and data programs including Microsoft Office Suite and web-based data entry.
• Must demonstrate capacity to effectively communicate verbally and in written form.
• Must have a valid, unrestricted, state-appropriate driver’s license and vehicle insurance.

Pre-Employment Screenings and Training

• Satisfactory background check/screening.
• Satisfactory Tuberculosis (TB) Screening.
• Current satisfactory completion of therapeutic interventions training – either Therapeutic Options of Virginia (TOVA) or Crisis Prevention Institute (CPI) approved curricula.
• Current approved certification to provide emergency CPR/First Aid.
• Additional required trainings include:
  • Agency Orientation
  • Confidentiality and HIPAA
  • Human Rights
  • Personnel and Benefits
  • Emergency Preparedness and Emergency Response
  • Person-Centered Thinking
  • Blood Borne Pathogens and Infection Control (including Pandemic Flu)
  • Working with Families
  • Overview of Dual Diagnosis (ID/MI)
  • Overview of Autism Spectrum Disorders
  • Workplace Safety
  • Harassment
  • Mental Health aspects of Intellectual Disabilities
  • Psychopharmacology and Intellectual Disabilities
  • Emergency Crisis Assessments for Individuals with Intellectual Disabilities and Behavioral Health Needs
  • Schizophrenia and Psychotic Disorders in Persons with Intellectual Disabilities
  • Mood Disorders in Persons with Intellectual Disabilities
  • Anxiety Disorders in Persons with Intellectual Disabilities
  • Civil Commitment Process in Virginia (ECO/TDO)
  • Incident Reporting
  • Genetic Disorders and Behavioral Phenotypes

Working Environment and Physical Demands

• Must possess the ability to develop written communication and review work for accuracy.
• Ability to communicate effectively with internal and external clients and remain in a stationary position for extended periods.
• Must be physically able to lift a minimum of 50 pounds, bend, and assist individuals with mobility needs.
• Must be able to hear within normal ranges and talk to articulate crisis prevention, intervention, and de-escalation supports.
• Must be able to see with or without accommodation to observe individuals.
• Facility and community travel will be required, which may include exposure to inclement weather.

Schedule

Full-Time: (3) 12-hour shifts 9P-9A and (1) 4-hour shift, Sun-Wed.

Pay

Competitive salary: $65,000 for this full-time, exempt position.

Benefits

• Generous paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision benefits.
• Life and Disability Insurance (company paid).
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Supervision for licensure.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia. Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply.