REACH Mobile Crisis Coordinator

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We’re seeking a compassionate and dedicated full-time Mobile Crisis Coordinator to join our Community Regional Crisis Response (CR2) team in Northern Virginia.

About the role

The Reach Mobile Crisis Coordinator provides clinical services and coordination for the REACH Mobile Crisis Team. Primary duties include on-site and telephonic/telehealth crisis intervention, including a shared rotation of a 24/7/365 crisis line, and crisis stabilization for individuals accessing services within their home or other community settings.

Responsibilities

• Provides rapid response to individuals experiencing a behavioral health crisis.
• Meets the individual in an environment where they are comfortable to facilitate service engagement, stabilization, and resolution of the crisis when possible.
• Provides appropriate care, support, and supervision to maintain safety for the individual and others, including crisis intervention, community stabilization, care coordination, and treatment planning.
• Refers and links to all medically necessary behavioral health services and supports.
• Coordinates with behavioral health providers throughout the delivery of services.
• Maintains linkages and relationships with community partners.
• Ensures completion of all required documentation for Mobile Crisis services, including assessment, treatment planning, and Crisis Education and Prevention Plans (CEPP).
• Participates in required meetings with REACH Team Members and other applicable parties.
• Coordinates admissions/discharges and requests for appropriate individuals to/from REACH Crisis Therapeutic Home in collaboration with the REACH CTH Supervisor.
• Coordinates admissions/discharges and requests for appropriate individuals to/from REACH Mobile crisis supports in collaboration with REACH Team Lead.
• Monitors individuals for mental health or behavioral symptoms and provides crisis prevention, intervention, and de-escalation supports in accordance with crisis guidelines and individual’s plan.
• Plans, structures, and prompts social and leisure time activities, including activities that build skills for behavior management, stress management, communication, adaptive living, and daily living.
• Collects and enters required data and produces documentation on administrative and service delivery and overall utilization of REACH services within established timeframes and according to set protocols.
• Complies with all ESPH policies and procedures, HIPAA guidelines, DBHDS rules, Medicaid/Medicare federal guidelines.
• Attends all staff and program meetings as requested.
• Maintains regular attendance and punctuality, manages use of PTO time (if applicable), and follows all policies and procedures regarding time off.
• Demonstrates Easterseals PORT Health valued behaviors of Accountability, Commitment, and Caring.
• Follows all ESPH policy and procedures as appropriate to position.
• Completes required training within prescribed timeframes.
• Performs related duties as requested.

Requirements

• Qualified Mental Health Professional (QMHP) and/or Qualified Developmental Disabilities Professional (QDDP) – Minimum of a bachelor’s degree in human services or related field from a USDOE or CHEA accredited institution and no less than one year of full-time relevant experience.
• Graduation from an accredited college/university with a Master’s Degree in Counseling, Social Work, Psychology, or closely related field preferred.
• Current, unrestricted Virginia license as an LPC, LCSW, or LMFT or closely related preferred.
• Must be registered (or eligible to register) as a QMHP-T with the Virginia Board of Counseling or hold a valid Licensed Mental Health Professional-Resident or Supervisee. Those not currently registered must be eligible to apply and must submit their QMHP-T application upon hire, with registration obtained within 30 days, unless they are a Licensed Mental Health Professional.
• Experience in intellectual/developmental disabilities, including programming for individuals with significant behavioral needs preferred.
• Knowledge of the MH and I/DD systems of care.
• Knowledge and ability to utilize computer word processing and data programs including but not limited to Microsoft Office Suite, Web-based data entry, etc.
• Must demonstrate capacity to effectively communicate verbally and in written form.
• Must have a valid, unrestricted, state-appropriate driver’s license and vehicle insurance.

Benefits

• Competitive salary: $60,000 – $65,000 for this full-time, exempt position.
• Generous paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision benefits.
• Life and Disability Insurance (company paid).
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Supervision for licensure.
• $2,500 sign-on and retention bonus for full-time, new hires.

Schedule

• 12-hour shifts 9P-9A and (1) 4-hour shift, Sun-Wed, or Wed-Sat.

Pre-Employment Screenings and Training

• Satisfactory background check/screening as referenced in Easterseals PORT Health Human Resources Policy A6.
• Satisfactory Tuberculosis (TB) Screening.
• Current satisfactory completion of therapeutic interventions training - either Therapeutic Options of Virginia (TOVA) or Crisis Prevention Institute (CPI) approved curricula.
• Current approved certification to provide emergency CPR/First Aid.
• Additional required trainings include, but may not be limited to:
  • Agency Orientation
  • Confidentiality and HIPAA
  • Human Rights
  • Personnel and Benefits
  • Emergency Preparedness and Emergency Response
  • Person-Centered Thinking
  • Blood Borne Pathogens and Infection Control (including Pandemic Flu)
  • Working with Families
  • Overview of Dual Diagnosis (ID/MI)
  • Overview of Autism Spectrum Disorders
  • Workplace Safety
  • Harassment
  • Mental Health aspects of Intellectual Disabilities
  • Psychopharmacology and Intellectual Disabilities
  • Emergency Crisis Assessments for Individuals with Intellectual Disabilities and Behavioral Health Needs
  • Schizophrenia and Psychotic Disorders in Persons with Intellectual Disabilities
  • Mood Disorders in Persons with Intellectual Disabilities
  • Anxiety Disorders in Persons with Intellectual Disabilities
  • Civil Commitment Process in Virginia (ECO/TDO)
  • Incident Reporting
  • Genetic Disorders and Behavioral Phenotypes

Equipment Used

• Standard and mobile office equipment: laptop, fax, smartphone, scanner, printer, copier, tablet.
• Use of personal transportation may be required.

Working Environment and Physical Demands

• Must possess the necessary abilities to perform tasks such as developing written communication and reviewing work to determine accuracy.
• Ability to communicate effectively with internal and external clients, and remain in a stationary position for extended periods of time.
• Must be physically able to lift a minimum of 50 pounds, bend, and assist individuals with mobility needs.
• Must be able to hear within normal ranges.
• Must be able to talk in order to articulate crisis prevention, intervention, and de-escalation supports.
• Must be able to see with or without accommodation to observe individuals.
• Travel will be required which may include exposure to inclement weather.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia. Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply.