RDS Representative

Position Summary

The Remote Deposition Services (RDS) Representative position plays an important role in ensuring a smooth deposition experience for clients. This position is responsible for shipping out equipment to deponents, using strong communication skills to guide deponents through remote attendance to depositions, and troubleshooting technical difficulties. Comprehensive training will be provided. This is a full-time, in-office position that reports to the Video Manager.

Qualifications

• Strong customer service skills with the ability to remain patient and professional under pressure
• Excellent attention to detail and ability to multitask in a fast-paced environment
• Strong written and verbal communication skills
• Customer service or client relations background
• Experience providing basic technical support
• Proficiency with Zoom and other videoconferencing platforms
• Ability to think critically and troubleshoot issues in real time

Job Duties

• Guide participants through audio, video, and connectivity setup, ensuring a seamless experience
• Maintain professional and clear communication
• Adapt quickly to evolving client needs
• Provide live technical support for attorneys, court reporters, and other participants during remote depositions
• Troubleshoot and resolve issues related to videoconferencing platforms