RDC Mail Order Clerk - Yellowstone National Park

About the Role

This role involves efficiently managing guest orders by completing paperwork, packing items according to guidelines, and ordering supplies as needed. Excellent guest service is essential, requiring professional communication and collaboration with management regarding any workplace issues. The position may also include various tasks in the Retail Distribution Center, adherence to environmental standards, and maintaining a safe work environment.

Responsibilities

• Complete all paperwork and computer processes for guest orders promptly, ensuring accurate and efficient order processing
• Pack guest orders according to established guidelines and regulations to maintain quality and safety standards
• Order necessary products and supplies to fulfill guest orders effectively
• Deliver outstanding customer service by following Xanterra’s hospitality standards, ensuring all communications are professional, courteous, and timely
• Maintain open communication with the Retail Assistant Distribution Center Manager and Assistant Director of Retail regarding any workplace issues or job-related concerns
• Assist with various tasks in the Retail Distribution Center, including processing merchandise, cleaning, loading/unloading trucks, and completing pick tickets as needed
• Adhere to Xanterra’s Environmental Management Systems and actively seek ways to enhance the environmental impact of your role
• Ensure a safe working environment by complying with safety requirements while also performing office duties and special projects as assigned

Requirements

• Must be able to communicate professionally and with courtesy
• Accurate and moderately fast computer skills
• Basic accounting and filing skills
• Ability to accept direction and work cooperatively with other department personnel and other Xanterra Departments
• Basic understanding of Word and Excel computer programs (preferred)
• Understand overall inventory control procedures; assist with inventory files, as needed

Physical Requirements

• Able to stand/walk for a minimum eight-hour shift
• Frequently lift and move cartons weighing up to 50 pounds
• Carry boxes/product up and down stairs at most locations several times a day
• Maintain proper ergonomics when working at a desk/workstation during an eight-hour shift

Pay

$16.75/hourly

Schedule

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays). Season dates: Early August 2026 to End of October 2026.

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STG, Inc.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program