Sr. Mail Clerk (Onsite)

About the Role

The American Medical Association (AMA) is seeking a Sr. Mail Clerk (Onsite) to join our Corporate Services team in Chicago, IL. This is an onsite position, requiring 5 days a week in the office. The role involves coordinating mailroom tasks, ensuring seamless operations, and providing exceptional customer service.

Responsibilities

• Process and deliver all incoming and outgoing mail promptly, safely, and according to operating procedures.
• Perform mailroom functions such as Post Office mail pick-up and drop-off, sorting, filing, processing, and packaging mailings and registered letters, maintaining confidentiality and discretion.
• Calculate proper postage for outgoing mail per U.S. postal regulations and charge postage to client units using postage meter machines.
• Operate and perform routine maintenance and troubleshooting on mailroom equipment (e.g., postage meter machine, string typing machine, envelope opener).
• Maintain quality controls, mail log records, inventory, unit SOPs, and KPIs to provide detailed end-of-month reports.
• Maintain a QTrack digital log of special items received and delivered, and calculate charges for departmental charge-back services.
• Ensure all mailroom supplies are ordered, available, and maintained.
• Uphold safety standards and adhere to protocols while handling equipment and materials.
• Deliver exceptional customer service by addressing inquiries, identifying and routing unmarked mail, and managing requests.
• Assist with individual training and work assignment coordination as requested.
• Serve as backup for the Manager Mail Services and collaborate with team members on departmental mailing jobs.
• Perform light maintenance and mailroom reception duties.

Requirements

• High school diploma or equivalent education required.
• 3+ years of mailroom experience required.
• Demonstrated experience delegating tasks.
• Proficiency in basic computer skills, including MS Office Suite.
• Basic knowledge of electronics and copier equipment.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.
• Strong organizational and clerical skills, with sharp attention to detail, promptness, and reliability.
• Ability to maintain confidentiality of information.
• Valid driver's license.
• Manual dexterity and ability to lift 70 pounds and push carts weighing 100+ pounds.

Pay

The hourly range for this position is $23.63 - $34.43. An employee’s pay within the salary range will be determined by factors including business considerations, geographical location, and candidate qualifications such as skills, education, and experience. Employees are also eligible to participate in an incentive plan.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611, convenient to all public transportation in Chicago.