Retail Mail Order Specialist - Yellowstone National Park

Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!

About the role

This position coordinates the Mail Order (MO) department at the direction of the Retail Distribution Center (RDC) Manager and Assistant Manager. The role entails processing customer orders from our online store, ensuring correct product picking, safe packaging, and shipping of orders. It also involves meticulous detail in charging customers for purchases and shipping costs, processing orders into our Inventory System, and maintaining proper shipping supply inventory. You will train Retail MO Clerks in order processing, packing, and shipping, and handle In-room gift baskets, employee rewards, and other non-online store orders.

Responsibilities

• Timely and accurate completion of all orders and computer processes related to processing, packaging, and shipping online orders in our retail system.
• Maintain open dialogue with all members of the DC staff, store staff, and support staff.
• Assist with any Retail Distribution Center task as business dictates, including processing merchandise, cleaning, and completing pick tickets.
• Assist with the execution of retail inventories.
• Ensure a safe work area and comply with all safety requirements.
• Train and direct Retail Mail Order Clerks with order processing, proper packing techniques, and shipping processes.
• Communicate with customers via phone or email regarding order questions or clarification.

Requirements

• Must be able to communicate professionally and courteously.
• Accurate and moderately fast computer skills.
• Ability to accept direction and work cooperatively with other department personnel and other Xanterra Departments.
• Understand overall inventory control procedures; assist with inventory files as needed.
• Willingness to work holidays, weekends, and flexible shifts.

Qualifications

• Preferred: Prior experience in warehouse, shipping, and mail-order operations.
• Preferred: Prior experience in paperwork processing and filing according to policy.
• Preferred: Prior experience in supervising staff.

Physical Requirements

• Able to stand/walk on a concrete surface for a minimum eight-hour shift.
• Able to lift and move goods weighing 50 pounds, and up to 100 pounds or more with assistance.
• Able to frequently bend down or kneel to pick or stock product during a shift.
• Must be able to frequently move up and down ladders to put away and pull stock during a shift.
• Must be able to work in hot, cold, and dusty environments at elevations above 5,000 feet.
• Must be able to work in close proximity to large game animals like elk while respecting their space.
• Must have hand dexterity capable of sorting paperwork and small items.

Pay

$17.75/hour

Schedule

Full-time, year-round. Typical schedule is 40 hours, 5 days per week, including weekends, evenings, split shifts, and holidays. Start date: Mid to late August 2026.

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STG, Inc.
• Employee discounts at local gateway communities
• Retail, Lodging, and Travel Discounts
• $350 Referral Bonus Program

Housing is not included; most employees find housing in Gardiner, MT, Emigrant, MT, or Livingston, MT.