RDC/LDC Office Support III-HCS

About the role

The individual in this role provides clerical support to the Regional Distribution Center.

Responsibilities

• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
• Captures and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out any supporting activities, including determining disposition of damaged product.
• Maintains non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participates in other projects as assigned.

Requirements

• High school diploma or equivalent
• At least 5 years related experience
• Preferred HVAC industry experience
• Knowledge of customer service principles and practices
• Good verbal and written communication skills
• Computer literacy in Microsoft Office, including Excel, Word and PowerPoint
• Experience with general office applications such as FAX and EDI
• Prefer experience using SAP including using queries

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred

Skills

• Customer service skills
• Microsoft Office proficiency
• SAP experience (preferred)

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 10 days paid time off
• Up to 12 paid holidays
• Up to 3 floating holidays per year

Pay

This is an hourly non-exempt role. The starting pay range for this role and market is between $25.74 – $33.31/hour. Factors that may affect starting pay include geography/market, and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible to earn overtime when they work more than 40 hours in a week (or as otherwise required by state law).

Schedule

N/A

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 10 days paid time off
• Up to 12 paid holidays
• Up to 3 floating holidays per year