RDC+ Customer Care Representative

Description RDC+ Customer Care Representative About the Role:Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a High Performance minded individual to join our team as a RDC+ Customer Care Representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service best practices, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. The RDC+ Customer Care Representative is a detail‑oriented, customer-oriented role responsible for supporting real estate agents and MLS partners. You will be the front‑line point of contact for RDC+ agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams including Product and Engineering to ensure a reliable, high‑quality experience for our users.What You'll Do: Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiriesResponsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every callerWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesUtilize effective communication and problem-solving skills via inbound phone and chat to handle customer inquiries – we believe in providing one-touch resolution!Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpfulLog and surface recurring feedback and known pain points via appropriate feedback channelsMeeting or exceeding company expectations around productivity and service quality goals What You'll Bring:Minimum 2 years of customer service experience in a call center environmentExcellent communication skills (both verbal & written)Strong attention to detail necessaryExtensive knowledge of current Realtor.com® productsOrganized with the ability to handle a fluctuating volume of work & responsibilityStrong research and technical skills requiredKnowledge of Chrome and FirefoxCustomer service oriented problem-solvers who can think on their own without direct supervisionTeam Player with a positive attitude & confidenceMust be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 4 days in office per week.How We Work:We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work four or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. Hybrid 4 days in our Scottsdale, AZ office.How We Reward You:Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: Inclusive and Competitive medical, Rx, dental, and vision coverageFamily forming benefits13 Paid Holidays8 hours of paid Volunteer Time offImmediate eligibility into Company 401(k) plan with 3.5% company matchTuition Reimbursement program for degreed and non-degreed programs1:1 personalized Financial Planning SessionsStudent Debt Retirement Savings Match programFree snacks and refreshments in each office location