Customer Care Representative
About the Role
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers. From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all. Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Orlando, Florida. This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.
Responsibilities
- Conduct routine Homeowner meetings to observe and assess warranty request submissions
- Service appointment communications and coordination between Homeowners and Trade Partners
- Service Request Management: entering, updating, closing and Purchase Order processing
- Conduct Home Complete/Quality Inspections prior to delivery to the Customer
- Responsible for customer satisfaction metrics related to homeowners served
- All other duties as assigned
Skills
- Outstanding Customer Service Skills
- Ability to plan and prioritize while focusing on detail orientation and effective time management
- When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
- Applies creative problem-solving to address business needs and issues
- Strong computer skills including Outlook, Excel, and Word
Qualifications
Essential: High school diploma or equivalent; 3 - 5 years of residential construction experience
Preferred: Experience with a service department; 1 - 3 years of Customer Service Experience
Benefits
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Schedule
This position is on-site 5 days per week.