RCT Service Coordinator

About the Role

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Responsibilities

• Repair Order Management: Process new work requests from initiation through completion; create and manage estimates; submit for approvals to internal stakeholders and customers; review and approve the accuracy of repair orders (ROs); handle invoicing for internal and external customers, including third-party billing portals
• Customer Experience & Communication: Serve as the primary contact for commercial fleet customers; provide timely updates and handle all customer inquiries and complaints; foster and maintain strong, professional customer relationships
• Vendor & Remote Location Coordination: Process vendor repair orders and oversee work at unmanned locations; manage paperwork and documentation for outside services; facilitate and track road call requests
• Administrative Duties: Perform SharePoint approval processing; coordinate credit and rebill transactions as needed; enter new parts, process recalls, and warranty claims; support campaign creation and rollout; serve as backup for parts processing functions

Qualifications

• High school diploma or equivalent
• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
• Strong attention to detail and time management

Preferred Qualifications

• Associate's or Bachelor's degree

Work Environment

Office Environment