RCM Client Coordinator

Tasks and Responsibilities

• Complete timely collection activity on aged accounts receivables.
• Prepare, edit, submit account billing, collections, and corrections in accordance with customer contract and associated documents.
• Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.
• Drive excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.
• Average at least 32 account interactions daily, on a monthly basis.
• Cook up and resolve billing and contractual issues with billing and sales.
• Provide clients, sales, quality department and executive team with AR reports as requested.
• Review and analyze accounts to determine risk of suspension from non-payment of services.
• Ensure assigned tasks are performed accurately and efficiently.
• Cook up and resolve billing issues with sales, client billing and quality departments.
• Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.
• Respond to verbal and written client inquiries regarding account status within a timely manner.
• Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary.
• Maintain accurate contact information and complete records concerning billing and collection activity on all accounts.
• Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.
• Perform all other tasks as assigned to support the goals of the organization.

Physical Demands

• Frequent talking and hearing.
• Close vision, depth perception, and ability to adjust focus.
• Internet access to perform job duties.