RCM Team Lead

Responsibilities

• Provide leadership, communication, and motivation while supervising the day-to-day functions of the Intake Management Revenue Cycle team.
• Oversee performance management, employee engagement, and professional development of direct report team members through ongoing coaching, mentoring, and career development planning while ensuring output levels are achieved with minimal errors.
• Develop future leaders through structured training, cross-functional exposure, succession planning, and performance coaching initiatives.
• Ensure adherence to objectives, operating policies and procedures, and strategic action plans by aligning team goals with business priorities.
• Serve as a change agent by leading operational improvement initiatives and cross-functional projects that drive efficiency, quality, scalability, and customer satisfaction.
• Lead project management activities including planning, stakeholder communication, risk mitigation, implementation, and post-launch performance monitoring.
• Implement and ensure adherence to operating policies and procedures, including government and state regulations.
• Oversee new customer onboarding and implementation into RCM Intake Services through gathering customer information, enforcing RCM best practices, and building and training internal support teams.
• Maintain customer relationships and lead status update and performance review calls with Brightree Intake Management customers.
• Partner with internal teams to support process optimization efforts across Intake, Sales Order Confirmation, Resupply, and Revenue Cycle workflows.
• Provide operational oversight and support for Resupply Processing functions, ensuring compliance with payer requirements, documentation standards, eligibility verification, and recurring order workflows.
• Monitor key performance indicators related to Intake and Resupply operations and implement corrective actions to improve service levels and financial outcomes.
• Manage customer and patient escalations while ensuring timely and effective resolution.
• Prepare and submit reports to customers as requested, discussing progress, trends, operational performance, and recommended solutions.
• Train and monitor global partner performance, including but not limited to: New customer training and process updates, Communication of updates to RCM Intake Management leadership, Ongoing process improvement and quality assurance initiatives.

Qualifications and Experience

• Minimum of 2 years of experience related to healthcare revenue cycle management, preferably within the HME/DME industry.
• Experience leading teams within DME/HME Intake, Resupply, Sales Order Confirmation, or Revenue Cycle Management operations.
• PREFERRED: Experience supporting or managing Resupply Processing operations, including recurring order management, eligibility verification, documentation requirements, and payer compliance.
• Knowledge of Medicare, Medicaid, and Private Insurance billing, qualification, and documentation guidelines.
• Strong supervisory competencies in leadership, people development, coaching, mentoring, performance management, and employee engagement.
• Demonstrated experience developing high-performing teams and fostering a culture of accountability, collaboration, and continuous improvement.
• Experience managing operational or strategic projects, including process improvement, workflow optimization, change management, and cross-functional initiatives.
• Proven ability to manage multiple projects simultaneously while balancing competing priorities and meeting deadlines.
• Experience developing high-performing teams in billing, collections, intake, resupply, customer service, or related healthcare operations.
• Broad knowledge of federal and state requirements relating to healthcare management.
• Strong ethics and a high level of personal and professional integrity.
• Strong computer proficiency with Microsoft Office applications and database systems.
• Bachelor's degree preferred; equivalent combination of education and experience will be considered.
• Passion for customer service and operational excellence.
• Excellent problem-solving skills with a focus on identifying and implementing sustainable customer-focused solutions.
• Effective communication skills with strong oral, written, presentation, and stakeholder management abilities.
• Exceptional organizational skills with strong attention to detail and the ability to effectively multitask in a fast-paced environment.
• Results-driven self-starter who is highly motivated and capable of troubleshooting challenges while maintaining focus on business objectives.
• Proven track record of achieving and exceeding operational, quality, productivity, and customer satisfaction metrics.
• Project Management certification (PMP, CAPM, Lean Six Sigma, or equivalent) preferred.
• Brightree experience preferred.
• Experience implementing new technologies, automation solutions, or workflow improvements within healthcare operations.
• Demonstrated success leading organizational change management and employee development initiatives.
• Experience managing remote and/or global teams preferred.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.

Pay

$50,000 - $62,000 for remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.