RCM Success Specialist

About the role

We're looking to add an RCM Success Specialist to our high-performing team. In this role, you'll be the face of our RCM team to practice owners, clinicians, administrative staff, and even patients — ensuring they feel supported, heard, and informed at every step.

Key Responsibilities

• Serve as the primary communication point between StrataPT’s RCM operations and our customers
• Respond to inquiries related to patient claims, payer configurations, billing workflows, and credentialing processes
• Work cross-functionally with internal RCM teams to identify issues and coordinate resolutions
• Communicate solutions clearly, empathetically, and promptly to customers
• Escalate systemic issues or trends to leadership to improve workflows and customer experience
• Maintain accurate and organized records of customer interactions and resolutions
• Support continuous improvement by bringing real-world customer feedback into operational discussions

Skills & Qualifications

• Minimum of 2–3 years of experience in healthcare revenue cycle management (RCM), with working knowledge of patient billing, claims management, credentialing, and payer processes
• Strong understanding of EDI, ERA, and clearinghouse workflows preferred
• Exceptional written and verbal communication skills
• Ability to empathize with frustrated customers while maintaining professionalism and driving toward resolution
• Highly organized, with the ability to manage multiple open cases and prioritize effectively
• Comfortable using ticketing systems, CRM platforms, and EHR/RCM tools
• Familiarity with reimbursement processes and clinical workflows in physical therapy, occupational therapy, speech therapy, and ABA settings preferred
• A college degree is preferred but not required; we’re looking for sharp, capable people who can think critically and communicate thoughtfully

This Role Is Ideal For Someone Who Is Humble

• Self-aware and respectful
• Empathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respect
• Adaptable. We like learn-it-alls, not know-it-alls
• Remarkable. Remarkably resourceful. Remarkably effective
• Transparent. Open and honest with others and with themselves

Culture at StrataPT

These Aren't Just Words On a Wall. These Are The Standards We Hire Against, Coach Around, And Hold Ourselves To

Compensation & Benefits

• Job Type: Full-time
• Pay Range: $55,000 – $65,000 depending on experience

StrataPT Benefits

• Medical
• Dental
• Vision
• Life & AD&D
• Short- and Long-Term Disability (coverage begins on Day 1)
• SIMPLE IRA with 3% company match (eligible after 1 year)
• Paid Time Off: 14 days PTO annually, 7 company holidays + 1 floating holiday
• Flexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.

Work Location

This is a fully remote role.