Customer Success Manager

About the role

At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave.

Responsibilities

• Onboard & activate: Set clear success plans and get customers to first value quickly.
• Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
• Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
• Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
• Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
• Level up the journey: Champion playbooks and continuously improve our customer experience.
• Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

Requirements

• 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
• Brand & marketing fluency—you get why brand matters and how to prove it.
• Data-literate and product-curious; comfortable guiding conversations with dashboards.
• Excellent written & verbal comms across exec, user and technical audiences.
• Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).

Qualifications

• Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.

Skills

• Customer Success / Account Management
• Commercial skills (GRR/NRR, negotiation, forecasting)
• Brand & marketing fluency
• Data literacy and product curiosity
• Excellent written and verbal communication
• Tools proficiency (Vitally, HubSpot, Subskribe, Notion, Google Workspace)

Benefits

We practice transparent compensation at Tracksuit, which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually, as well as rolling promotions when you've levelled up. Your salary is supplemented with our best-in-class benefits package, as well as generous ESOP.

Pay

$95,000 - $125,000 a year
Please note: this role also includes up to 20% commissions on-top of base.

Schedule

Full time