Customer Success Manager

Duties And Responsibilities

• Interface with clients and various internal teams to help build and maintain client relationships and clients’ perception of X-ES.
• This position also holds the responsibility of ensuring clients are kept up to date on pertinent information regarding company policies and product status.
• Author sales quotations while working with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
• Review, enter, and manage client sales orders and change orders through shipment, including communicating and driving contractual requirement resolution directly with clients.
• Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled in accordance with contractual commitments and client expectations.
• Develop strong relationships with key client contacts and working knowledge of client procurement policies and procedures.

Required Qualifications

• Bachelor's degree in Business or related field, or Associate's degree with two years of relevant professional office environment work
• Strong risk/situational-based critical thinking
• Ability to work efficiently in a self-directed environment with minimal supervision, effectively managing shifting priorities and adapting to changing demands
• A high level of organization with strong attention to detail
• Advanced computer skills with experience in Microsoft Office
• Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI

Desired Qualifications

• Experience in a professional office environment working directly with clients and client contacts, minimum of two to five years’ experience is strongly preferred
• Exceptional verbal, written, and interpersonal communication skills
• An outgoing, organized, and personable attitude
• Highly self-motivated and willing to take initiative in order to drive projects forward, with strong time management skills to ensure client deadlines are met
• Experience working with an ERP system

Compensation And Benefits

• No-deductible, low-copay group health and dental insurance (90% employer paid)
• Health and wellness benefits coverage eligibility begins on the first of the month following your start date
• Life insurance and long-term disability insurance (100% employer paid)
• Paid time off, plus eight paid holidays a year
• 401(k) employer match up to 4%, subject to plan terms & waiting periods. Roth option is available
• Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees

About X-ES

When “rugged enough” isn’t rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.