RCM Strategy and Ops

US-based applicants only. Applications sent from outside the US, including through a VPN or proxy, may be declined automatically. Every hire's identity and US work authorization is verified. No recruiting agencies.

About the role

We are hiring an RCM operator who sits at the intersection of customer implementation, product, and revenue cycle. This is not a back-office billing job. You will own the RCM layer of our platform end-to-end — configuring it for new customers, training their teams, stress-testing it with our product team, and making it better over time. You will work directly with behavioral health practices to understand their contracts, then translate that into how Ease is configured and how our product should evolve. When something breaks or a workflow doesn’t fit, you fix it. When a payor contract raises questions, you work through it. When we go live with a new customer, you lead it. The common thread across everything is RCM fluency, ownership, and follow-through.

Responsibilities

• Lead RCM implementations end-to-end, from discovery through go-live
• Audit customer billing workflows and configure Ease accordingly
• Review payor contracts and translate requirements into operational and product decisions
• Build and deliver RCM training for new and existing customers
• Partner closely with the product team to develop, test, and refine RCM features
• Troubleshoot billing issues and AR exceptions directly with customers
• Document what you learn and turn it into repeatable processes and product improvements
• Run sales engineering for RCM

Requirements

• 2–6 years of RCM experience in consulting, a health tech startup, or a provider organization
• Deep familiarity with billing workflows, payor contracting, and claims management — ideally in behavioral health
• Comfortable reading an EOB, identifying a denial pattern, and knowing what to do next
• Default to using AI tools to move faster and increase output across everything you do
• Comfortable operating in ambiguity and switching contexts quickly
• Someone who sees broken processes as problems to fix, not someone else’s job

Skills

• RCM expertise
• Billing workflows
• Payor contracting
• Claims management
• EOB analysis and denial pattern identification
• AI tool utilization
• Operating in ambiguity and context switching
• Problem‑solving and process improvement
• Training delivery
• Product collaboration
• Sales engineering