RCM Manager

Responsibilities

• Join sales calls and demos where RCM is part of the conversation, acting as the subject matter expert and helping prospects understand the value of Overjet's RCM offering
• Partner with existing Overjet accounts to identify and execute RCM upsell opportunities, building relationships with dental office and central office leadership
• Own the full RCM activation lifecycle, including onboarding, implementation, and training for newly converted accounts
• Develop and refine scalable activation processes that minimize time-to-value and set practices up for long-term RCM success
• Conduct regular check-ins with accounts post-activation to ensure strong utilization, satisfaction, and readiness for expansion
• Collaborate closely with the Sales, Product, and Customer Success teams to surface customer feedback and improve the RCM experience
• Achieve individual metrics and KPIs across pipeline contribution, activation speed, and post-launch engagement

Qualifications

• Bachelor's degree or extensive equivalent experience
• 3+ years of experience in customer success, implementation, or revenue cycle management in a B2B SaaS or healthcare technology environment
• Demonstrated experience with upsells, expansions, or consultative sales motions
• Familiarity with dental or medical billing, RCM workflows, or insurance processes (strongly preferred)
• Excellent communication and interpersonal skills, with confidence presenting on sales calls and executive conversations
• Strong organizational skills and ability to manage multiple activations simultaneously
• Excitement to learn about artificial intelligence, dentistry, and the evolving RCM landscape
• Strong work ethic and hustle to drive results in a high-growth startup environment