RBA Technical Support Representative - Loose Equipment

Position Summary

The Technical Service Representative – Loose Equipment is responsible for processing warranty claims, providing high-level technical support, and maintaining a comprehensive understanding of Rosenbauer's full equipment portfolio.

Essential Functions

• Process warranty claims for Rosenbauer equipment, ensuring accuracy, documentation completeness, and timely resolution.
• Provide technical troubleshooting support for all Rosenbauer equipment, including pumps, robots, electronic systems, and specialty tools.
• Maintain comprehensive product knowledge to support field sales and end users.
• Serve as the primary technical contact for Rosenbauer equipment inquiries and escalations.
• Collaborate with the Director of Firefighting and Body Components to support product launches, updates, and field training needs.
• Document all technical interactions, resolutions, and customer feedback within established systems.
• Support dealers and customers through phone, email, ticketing systems, and on-site visits as required.
• Travel to customer locations, tradeshows, and Rosenbauer facilities to provide hands-on support or training.
• Affirmatively identify and escalate recurring product issues to engineering and product teams.

Qualifications

• Knowledge, Education, and/or Experience:
• Associate degree in automotive or diesel mechanics preferred.
• EVT certification preferred.
• CDL certification preferred.
• Experience working with electrical systems on vehicles preferred.
• 1+ years of sales or customer service experience preferred.
• 1+ years of experience working in a similar role preferred.
• Language:
• Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.
• Math:
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Computer:
• Able to perform intermediate PC functions in Microsoft Office Suite and MAS 500.
• Bilities:
• Able to deal with problems involving a variety of variables in non-standard situations.
• Strong attention to detail.
• Able to read and understand specs.
• Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor. All offers of employment are contingent upon the successful completion of a pre employment drug screening.