Equipment Technical Support Representative

About the role

YANMAR America is seeking a Technical Support Representative to provide technical assistance and troubleshooting support for our Industrial Engine, Construction, Agriculture, and UTV product lines. This position serves as a key technical resource for dealers, OEMs, customers, and internal teams throughout North America.

Responsibilities

• Serve as the primary technical support contact for dealers, OEMs, customers, and internal personnel.
• Troubleshoot equipment issues and provide repair recommendations using technical manuals, diagnostic tools, service publications, and company resources.
• Aid dealers with machine diagnostics, maintenance recommendations, and standard repair procedures.
• Use Salesforce CRM and case management tools to document and track technical support cases through resolution.
• Support warranty-related inquiries and assist dealers with warranty procedures and pre-authorization requirements.
• Utilize remote diagnostic and monitoring tools to investigate and resolve equipment issues in the field.
• Cook up dealer visits and technical support activities as needed.
• Support Business Development Managers and Aftermarket Sales teams with technical product knowledge and customer support.
• Build and maintain technical expertise on YANMAR engines, construction equipment, agricultural equipment, UTVs, electronic controls, hydraulic systems, and diagnostic tools.
• Participate in dealer visits, customer visits, trade shows, and product training activities.
• Continuously improve customer service and technical support processes.

Requirements

• Minimum of 2 years of hands-on experience in a technical, diagnostic, service, dealership, rental equipment, fleet maintenance, or equipment support role.
• Experience working with diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, marine equipment, or similar machinery.
• Ability to troubleshoot mechanical, electrical, hydraulic, and electronic equipment issues.
• Familiarity with diagnostic equipment such as volt/ohm meters, CAN bus interfaces, OBD diagnostic tools, or similar equipment.
• Strong verbal and written communication skills with the ability to explain technical concepts to customers and dealers.
• Strong customer service and problem-solving skills.
• Ability to manage multiple priorities and work independently.

Qualifications

• Associates degree, technical certification, or equivalent combination of education and experience.
• Experience using CRM systems, technical publications, service manuals, and diagnostic software is preferred.
• Bilingual (English/Spanish) is a plus.

Skills

• Technical expertise in diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, marine equipment, or similar machinery.
• Strong troubleshooting and problem-solving skills.
• Effective communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Benefits

• Competitive benefits package and paid time off.
• Ongoing technical training and professional development opportunities.
• Opportunity to make a direct impact on dealer success and customer satisfaction.

Pay

$44,000 - $56,000 Annual Salary

Schedule

Approximately 10% travel for dealer support, customer visits, training, and industry events.