RBA Technical Service Representative

About the role

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

Responsibilities

• Manage the ticket load efficiently to ensure peak customer satisfaction with accuracy and punctuality.
• Process warranty claims, including examining, preparing, recording, and reconciling all warranty claims on Rosenbauer products.
• Manage warranty claims for Rosenbauer products and ensure they are resolved efficiently and accurately.
• Maintain records of processed, filed, and completed claims.
• Travel to different department buildings within the Lyons, South Dakota campus and confer with employees to get customer inquiries answered.
• Consistently answer phone calls and emails from customers and dealerships within hours and provide quality customer service in accordance with company standards.
• Follow SOP for procuring the necessary warranty parts for designated trucks.
• Perform other duties and responsibilities as required by the supervisor to meet the needs of the department.

Requirements

• High school diploma required.
• Strong mechanical and technical remote troubleshooting skills.
• Associate degree in automotive or diesel mechanics preferred.
• EVT certification preferred.
• CDL certification preferred.
• Experience working with electrical systems on vehicles preferred.
• 1+ years of sales or customer service experience preferred.
• 1+ years of experience working in a similar role preferred.

Skills

• Language: Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations. Able to write reports and business correspondence in a professional manner. Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Able to follow written and verbal directions and communicate new information that could affect project trajectories.
• Math: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Computer: Able to perform intermediate PC functions in Microsoft Office Suite and MAS 500.
• Abilities: Able to deal with problems involving a variety of variables in non-standard situations. Strong attention to detail. Able to read and understand specs. Able to work professionally with customers/dealerships and internal customers to accomplish common goals. Able to prioritize work and to multitask while adhering to deadlines. Able to work with minimal supervision in a team environment. Able to understand and follow all safety policies to promote a safe working environment for all.