RB Residential Support Staff

Position Summary

The Residential Support Staff (RSS) provides direct, front-line support and supervision to residents in a 24/7 mental health treatment environment. The RSS is responsible for maintaining a safe, therapeutic milieu, assisting clients with activities of daily living (ADLs), and ensuring the facility’s daily schedule is followed.

Essential Duties And Responsibilities

• Client Supervision and Safety

  • Provide continuous 24/7 supervision of residents to ensure a safe and supportive environment.
  • Conduct regular, documented safety checks and "rounds" according to facility protocol.
  • Monitor resident interactions and intervene using approved non-violent crisis intervention (NCI) or de-escalation techniques to manage behavioral disruptions.
  • Assist residents with Activities of Daily Living (ADLs), including hygiene, room cleanliness, and physical health needs.

• Milieu Management

  • Facilitate the daily facility schedule, ensuring residents attend meals, clinical groups, and appointments on time.
  • Lead non-clinical psychoeducational activities and community meetings as assigned.
  • Model healthy social boundaries and professional behavior for residents at all times.
  • Cookordinate and supervise recreational activities and outings to promote social engagement.

• Documentation and Communication

  • Maintain accurate, real-time documentation of resident behavior, significant incidents, and shift logs in the Electronic Medical Record (EMR) system.
  • Provide detailed "hand-off" reports to incoming shifts to ensure continuity of care and safety.
  • Report all clinical concerns or safety risks immediately to the Nursing staff or the Mental Health Professional (MHP) on duty.
  • Assist in the collection of vitals or supervised toxicology screenings as required by the medical team.

• Operational Support

  • Assist with the admission and orientation of new residents, including baggage searches and facility tours.
  • Ensure the facility remains clean and orderly; report maintenance or safety hazards to the Operations Manager.
  • Provide safe transportation for residents to off-site medical or psychiatric appointments as needed.

Qualifications

• Education and Experience

  • Minimum Requirement: High School Diploma or equivalent (GED).
  • Preferred: Associate’s or Bachelor’s degree in a human services field (Psychology, Social Work, etc.).
  • Prior experience in a behavioral health, residential, or hospital setting is highly preferred but not always required for entry-level roles.

• Certifications and Clearances

  • Must pass all state-mandated background checks.
  • Current CPR/First Aid certification (or ability to obtain during onboarding).
  • Certification in a recognized crisis intervention model (e.g., CPI, NCI) is preferred.
  • Valid Driver’s License with a clean driving record.

• Knowledge and Skills

  • Ability to maintain strict professional boundaries and confidentiality (HIPAA).
  • Strong interpersonal skills and the ability to remain calm and empathetic in high-stress situations.
  • Basic computer literacy for documentation and communication.

• Physical Requirements

  • Ability to stand or walk for extended periods (8–12-hour shifts).
  • Ability to lift up to 25 lbs.
  • Ability to physically intervene in the event of a behavioral crisis according to trained safety protocols.