Rare Cardiac Access Care Manager Gulf Coast

As part of Pfizer Specialty Care, this individual will report to the Regional Director, Patient Access & Reimbursement. The Access Care Manager (ACM) serves as a field-based access leader responsible for integrating patient journey ownership, reimbursement expertise, and account-level strategy to ensure appropriate patient access.

Responsibilities

• Patient Journey Leadership & Case Management
  • Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation.
  • Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients.
  • Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients.
  • Maintain accountability for end-to-end patient progression, ensuring proactive identification and resolution of barriers.
• Reimbursement Subject Matter Expertise
  • Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies.
  • Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements.
  • Support the resolution of reimbursement challenges through appropriate escalation and coordination.
• HCP Education & Training
  • Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources, including hub services, enrollment processes, and financial assistance programs to improve access efficiency.
• Account-Level Strategy & System Optimization
  • Develop and execute account-level access strategies to improve patient access at scale.
  • Identify systemic barriers and implement solutions to optimize workflows and assist in reducing delays in therapy initiation.
• Payer Interaction & Access Resolution
  • Engage with payer organizations, as appropriate, to clarify coverage policies and support resolution of access challenges.
  • Facilitate communication between HCP offices, payers, and patient support programs to ensure efficient navigation of the reimbursement process.
• Internal Strategic Influence & Market Insights
  • Provide actionable insights on payer trends, reimbursement challenges, and access barriers to internal stakeholders.
  • Support development of cross-functional strategies by translating field insights into recommendations.
  • Demonstrate high degree of business acumen and deep understanding of market dynamics and drivers in the Access space and accounts.
• Cross-Functional & Commercial Alignment
  • Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams to ensure aligned execution of access strategies.
  • Participate in account planning and contribute to coordinated, patient-centric approaches to access.

Requirements

• 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions (9+ years with Masters, BSN, or RPh).
• 1+ years in Access and Reimbursement support role.
• Minimum 3–5 years of Specialty Pharma experience, preferably within the Pharmaceutical/Biopharmaceutical sectors, Provider/Carrier Networks, or Government Agency.
• Reimbursement and Access experience is required; experience in the Cardiology sector is preferred.
• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty policy dynamics in the Rare Disease Community.
• Exceptional communication and presentation skills, strategic planning, and success in implementation of plans.
• Demonstrated leadership and success at working across internal boundaries and collaborating with multiple stakeholders to coordinate various unique objectives.
• Ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
• Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders.
• Training and experience in responsible business communication (written and spoken).
• Valid US driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.
• Must live within the geography, or within 25 miles or closer to territory boundaries (Territory: TX, OK, AR, LA, MS, TN).

Schedule

• Non-standard work schedule with travel expected to be approximately 30% of the time, including overnight travel.
• Operate a Pfizer company car and regularly travel by air to attend external meetings, conferences, and HCP offices as needed.

Pay

• Annual base salary ranges from $139,100.00 to $231,900.00.
• Eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary.
• Eligibility to participate in Pfizer’s share-based long-term incentive program.

Benefits

• Comprehensive and generous benefits, including:
  • 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
  • Paid vacation, holiday, and personal days.
  • Paid caregiver/parental and medical leave.
  • Health benefits including medical, prescription drug, dental, and vision coverage.
• Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship is not available for this role now or in the future.